For Patients & Family
Hospice Overview
About the services we provide
Adult Palliative Care
Care focused on quality of life and symptom relief
Hospice House
Care in a warm, welcoming environment
Grief Support
Individualized grief and spiritual support for patients and families
Dementia Capable Care
Our clinical specialty program is built around understanding the unique challenges of memory loss and advanced decline.
For Providers
Overview
With you as your partner in care
Hospice Care
Providing medical and emotional support for patients
Hospice services are available to individuals who choose to forgo curative treatment. The typical hospice patient has a prognosis or life expectancy of six months or less, if the illness follows its expected course. Hospice offers help and support to the patient and their loved ones.
Provides care including assessment, planning, and evaluation of patient needs. Maintains open communication between the physician and hospice team.
Certified Nursing Assistant
Helps make decisions about care options available in a patient’s community, provides guidance on advance care directives, financial concerns, and other emotional needs.
Provides medical direction to the team.
Available for nondenominational spiritual support and guidance that honors the patient’s beliefs and values.
Grief & Loss Counselor
Available to support in a variety of ways including personal care, errands, light housekeeping, reading, assistance with meal preparation and companionship.
Choosing hospice care is not easy, but when you decide it’s the right choice for your family, you give us the privilege to help you through your journey. Our goal is to help every patient live each day with love and dignity and as pain-free as possible. To help determine if hospice is right for you or a loved one, we’ve developed this brief assessment. You should also consult the patient’s physician to discuss the best options.
If you take the quiz on your mobile device, please note you may need to scroll in the new window to see the quiz questions and to click “next” and “submit.”
Go To Quiz
We are focused on clinical excellence. The Centers for Medicare and Medicaid Services (CMS) measures hospice providers on care quality, and we exceed national averages in key areas.
Family Satisfaction of Care Composite Score
Patients who got an assessment of all 7 Hospice Item Set quality measures at the beginning of hospice care
Hospice Visits in the Last Days of Life (HVLDL) – Percentage of patients getting at least two visits by an RN or Social Worker in the last 3 days of life
January – December 2025 data for our enterprise family of hospice care providers. Data from Strategic Healthcare Programs (SHP) collection of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. The Agency for Healthcare Research and Quality (AHRQ), part of the U.S. Department of Health & Human Services, developed the CAHPS program to improve scientific understanding of patient experience and ultimately help advance the delivery of safe, patient-centered care.
Our clinical specialty program incorporates specific training for care delivery for our patients with Alzheimer’s or other dementia diagnoses. We meet each person where they are in their dementia journey and navigate behaviors with empathy.
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When a patient’s medical needs exceed what caregivers are able to provide and in-home care is no longer an option, we have a hospice house available throughout the state. This house provides a family-like environment where patients receive state-of-the-art medical care and pain and symptom management.
At Hospice of the Carolina Foothills, we’re committed to meeting the unique needs of veterans who are facing advanced illness. Through We Honor Veterans, a program of the National Hospice and Palliative Care Organization (NHPCO) in collaboration with the Department of Veterans Affairs (VA), we are better able to honor and support our veterans and their families.
We’re proud to announce that in 2020 we became a Level 4 Partner in the program, a progression that demonstrates a high level of commitment to veteran-centric care in the community.
Hospice of the Carolina Foothills has adopted predictive modeling technology from Muse. Leveraging Muse technology, we can more accurately predict end-of-life transitions to ensure the right level of care for patients in the last seven to 12 days of life.
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Our comprehensive resource guide contains everything our patients and their families need to know about our services.
Click to Download
Hospice services are available to patients who no longer benefit from, or choose to forgo, curative treatment. The typical hospice patient has a life expectancy of six months or less, if the illness follows its expected course. Most patients receive care at home or in a home—like setting such as a nursing home or assisted living community. Services are provided by a team of trained professionals who provide medical care and support services, not only to the patient but also to the patient’s family and caregivers as well.
Hospice of the Carolina Foothills seeks to provide hospice services that enable you to focus on days filled with life instead of illness. The four levels of hospice care are: routine home care, respite care, continuous care, and general inpatient care. We can provide services wherever the patient lives, whether that’s a nursing home, assisted living community, hospital, or a patient’s own home.
While the decision to begin hospice care isn’t easy, keep in mind that hospice care is about improving quality of life for more meaningful time with loved ones. Patients who may benefit from hospice care are those in the final stages of chronic lung disease, congestive heart failure, AIDS, cancer, cardiovascular disease, Parkinson’s disease, Alzheimer’s and dementia, and other life limiting, terminal illness.
Below are some signs it might be time for you to consider hospice care:
If the above signs apply to you or a loved one, it may be time to consider hospice care.
Yes, we will work closely with the attending medical professional to help you or your loved one receive the care that’s needed.
All members of each Hospice of the Carolina Foothills care team work together, utilizing their special training to meet the needs of the patient, their caregivers, and loved ones.
Hospice offers help and support to the patient and their loved ones, 24 hours a day, seven days a week. For hospice patients, help is just a phone call away. The hospice care team is an interdisciplinary group composed of a nurse, hospice aide, social worker, chaplain, volunteer, and other members of our team. The care team works closely with your providers and physician to manage your care.
Commercial insurance as well as Medicare and Medicaid are accepted by Hospice of the Carolina Foothills, with coverage varying by payer source. Payment for services not covered by insurance is based on the patient’s or family’s ability to pay. It is our intent that ability to pay not be a barrier to receiving care. If needed, a financial assessment may be requested to assess eligibility for financial assistance.
Contributions from individuals, foundations, corporations, communities of faith, and civic organizations help us to care for everyone who needs our services, and to provide valued programs beyond those covered by insurance — such as grief care and community education.
Please ask your insurance provider for details regarding your coverage.
The emotional and psychological consequences of losing a loved one can never be underestimated. Grief support is designed to help you cope with and process your residual feelings of loss. Our grief support program encompasses a range of counseling services for friends and family members who have lost a loved one, including one-on-one and group counseling. Within five days of a loved one’s passing, we contact the family to do a grief assessment and determine how we can best support them. We follow families for at least 13 months after their loved one passes — and longer if they need it — to ensure they know they have a support system in place.
Yes, chaplains and spiritual support services are available. We know that end-of-life illnesses can often cause spiritual and emotional distress for both patients and families. Our hospice chaplains are available to encourage, offer feedback, and listen as patients and their family members cope with the painful and sometimes confusing issues related to end-of-life care. Our chaplains offer practical and spiritual guidance during this difficult time without enforcing religious boundaries. The goal is to offer spiritual support within the framework of your belief system.
Hospice of the Carolina Foothills is proud to provide care in 8 counties in North Carolina. If you or a loved one are in need of comfort care for a life-limiting illness, our team is prepared to walk alongside you to meet your needs. We’re with you no matter where you are.
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One of the hardest decisions families and caregivers can make is whether to ask for hospice care for a loved one with a life-limiting illness. This time can be emotional and uncertain, and many families don’t realize that placing loved ones into professional treatment can have benefits for the patient as well as the whole family. One of the most shared sentiments from families is that they wish they had chosen hospice care sooner. If you have questions or would like a consultation, please complete this form and a member of our team will connect with you.
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“When we had to get the company’s assistance my dad did not have much time left. My dad was never in pain and his mind was sharp. He acknowledged each care team member. They provided him, myself and Uncle with knowledge, honesty and compassion. I appreciate them so much. They have also provided follow-up with me via calls and mail. This is very helpful as I have still not figured out how to carry on without him.” – Roxane, Union Mills, NC
“Mom’s Agape team became part of our family. Mom, nor I, could have asked for any better, loving, or more tender care. Mom had always been a server herself and it was difficult for her to accept assistance, but she always lit up when any of the hospice team came to the house. Thanks to these ladies, Mom died at home surrounded by her loving family with the utmost dignity. A special thanks to Trish, Michaela, Nancy, Bonnie, and Gloria for being Mom’s angels on earth and epitomizing the word “agape.”” – Martha, Columbus, NC
“The care my father received at your facility was phenomenal. The love and compassion they showed all of our family was so very comforting. We struggled with taking him home but we realized he was exactly where he needed to be. We will always be indebted to you all for making the transition for him to be with Jesus the best we could have hoped for.” – Tracy, Forest City, NC
“Grady passed away on 10-13-23. He received Hospice of the Carolina Foothills care for the last 12 months of his life. His caregivers were very qualified and compassionate. And because they provided such good care, he was able to remain at home the entire time of his illness. This was very important to him and his family and friends. In fact, as time passed, his caregivers felt like part of our family and we thank each and every one who helped make his last year easier. ” – June, Forest City, NC
“My mom made the decision to go to hospice and it was the best one she could have made. We are so thankful for the care that she received in her final days. Also, for the care and compassion shown to our family.” – Daphne, Nebo, NC
“Hospice of the Carolina Foothills cared for our mother during her last days. Everyone who came to our house showed the utmost of compassion and professionalism as they looked after her every need. We thank the Lord for such a wonderful organization that helps the patient as well as the family to deal with the end of life on earth and we are so happy to know that our mother knew Jesus Christ as her Savior and is now with Him in heaven. My three brothers and I appreciate everything you all did.” – Connie, Marion, NC
“Thank you for making my Father’s last days comfortable during his transition. I truly appreciate your kindness towards him and our family. We are grateful, Thanks again from me and my family.” – Felicia, Fayetteville, NC
“Staff was very attentive to our father during his stay at the Hospice House in Forest City, North Carolina. They were also very informative letting us know what to expect during the final days of our dad’s life. ” – Lynn, Bostic, NC
“Jeff was in hospice for about a month. I can’t express how much it meant to have the nurses help through this. Everyone that came was wonderful. It made it a little less stressful knowing there was someone there to help when needed. Watching a loved one slip away is hard. It’s made a little more bearable by these amazing people.” – Margaret, Union Mills, NC
“He received compassionate care from Hospice of the Carolina Foothills. Thank you so much.” – Melanie, Forest City, NC
Submit your loved one’s name and photo along with a testimonial about their experience with Agape Care.
